Returns

Customer Support

Returns & Refunds

Our commitment to quality means standing behind every order. Here's how we handle issues.

Our Policy at a Glance

Due to the nature of dietary supplements and safety regulations, we do not accept returns for opened products or change-of-mind refunds.

We will, however, gladly replace or refund your order in the following situations:

Eligible for Replacement or Refund

We sent the wrong item

If you received a product different from what you ordered, we will ship the correct item immediately at no cost. You may keep or donate the incorrect product.

Product arrived damaged

If your order arrived with visibly damaged packaging or compromised product integrity, contact us within 14 days. We will arrange a free replacement or full refund.

Defective or compromised seal

If you discover a broken safety seal, unusual odor, or discoloration upon opening, do not consume the product. We will issue a full refund or replacement.

Not Eligible for Return or Refund

Opened or partially consumed bottles
Products without original packaging
Allergic reactions or dissatisfaction with taste/texture
Orders placed more than 14 days ago
Items marked as final sale or promotional free gifts

How to Report an Issue

Time matters. Follow these steps if something went wrong with your order.

1
Report within 14 days of delivery
Email support@pepax.com with your order number and a description of the issue. The sooner, the better.
2
Include photos of the damage
If applicable, attach clear photos of the damaged product, packaging, and shipping label. This expedites our review.
3
We review within 2 business days
Our customer care team will assess your claim and respond with next steps. Most replacement orders ship within 24 hours of approval.
4
Receive your replacement or refund
Approved replacements ship at no cost. Refunds, when applicable, are processed to the original payment method within 5-7 business days.

Subscription Cancellations

You may pause, skip, or cancel your subscription at any time through your account dashboard. Cancellations take effect at the end of the current billing cycle.

Still have questions? We're here to help.

support@pepax.com